Privacy Policy

Our Privacy Policy explains how we handle your information when you use Home Renovation Pro. This guide helps you understand:

• What personal information we collect
• How we use the information we collect
• Who we share your information with
• Your choices and rights regarding your data
• How we protect your information

This guide provides a user-friendly explanation of our privacy practices, but for legal purposes, please refer to the full Privacy Policy document.

We collect several types of information to provide and improve our services:

Account Information

• Registration Details:

  Name, email address, phone number, and password when you create an account

• Profile Information:

  Profile pictures, home address, and other details you choose to provide

• Payment Information:

  Credit card details, billing address, and transaction history (processed securely through our payment partners)

Project Information

Data about your renovation projects:

• Project plans, timelines, and budgets
• Photos and videos of your home and renovation work
• Materials lists and specifications
• Information about contractors and other service providers
• Notes, documents, and other content you create or upload

Automatically Collected Information

Data collected through your use of our platform:

• Device Information:

  Type of device, operating system, browser type, screen resolution, and IP address

• Usage Data:

  Pages visited, features used, time spent, and actions taken on our platform

• Location Information:

  General location based on IP address or precise location if you grant permission

• Cookies and Similar Technologies:

  Information collected through cookies, web beacons, and similar technologies

We use the information we collect for several purposes:

Providing and Improving Our Services

• Creating and managing your account
• Processing payments and transactions
• Helping you plan and manage renovation projects
• Connecting you with contractors and suppliers
• Troubleshooting issues and enhancing platform functionality
• Developing new features and services
• Training our machine learning models to improve recommendations

Personalization

Tailoring your experience on our platform:

• Recommending relevant materials, tools, and contractors
• Customizing content based on your preferences and past activity
• Remembering your settings and preferences
• Suggesting relevant educational content and guides
• Providing personalized cost estimates and budgeting tools

Communication

Staying in touch with you:

• Sending important updates about your account or projects
• Providing customer support and answering your questions
• Notifying you about new features or services
• Sending promotional emails (if you've opted in)
• Conducting surveys to improve our services

Security and Legal Compliance

Protecting our platform and users:

• Verifying your identity and preventing fraud
• Detecting and preventing security incidents
• Monitoring for suspicious or illegal activities
• Complying with legal obligations and law enforcement requests
• Enforcing our Terms of Service and other policies

There are circumstances where we share your information with third parties:

With Your Consent

• Project Collaborators:

  Family members, contractors, and designers you invite to view or collaborate on your projects

• Service Providers:

  Contractors, suppliers, and other professionals you choose to connect with

• Third-Party Integrations:

  External services you connect to your account (like calendar apps or design software)

Service Providers

Companies that help us operate our platform:

• Payment processors who handle transactions
• Cloud storage providers who host our data
• Analytics services that help us understand usage patterns
• Customer support tools for managing inquiries
• Marketing services for communications (if you've opted in)
• Security vendors who help protect our platform

Business Transfers

In connection with corporate changes:

• If we're involved in a merger, acquisition, or sale of assets
• During the evaluation of potential business transactions
• If another company acquires our business, assets, or services
• In the unlikely event of bankruptcy or reorganization

Legal Requirements

When we're legally required to share information:

• To comply with applicable laws or regulations
• In response to valid legal processes (like subpoenas or court orders)
• To protect our rights, property, or safety
• To detect, prevent, or address fraud, security, or technical issues
• To protect the rights, property, or safety of our users or the public

You have several choices and rights regarding your personal information:

Account Information

• Access and Update:

  View and edit your account information through your Account Settings

• Data Portability:

  Request a copy of your personal data in a structured, commonly used format

• Deletion:

  Request deletion of your account and associated personal information (some information may be retained as required by law)

Communication Preferences

Control how we communicate with you:

• Opt out of marketing emails by clicking the "unsubscribe" link
• Adjust notification settings in your Notification Preferences
• Control which types of project updates you receive
• Choose how frequently you receive summary emails
• Opt out of SMS notifications if you've provided your phone number

Privacy Controls

Manage your privacy settings:

• Control who can see your projects and profile information
• Manage location sharing preferences
• Review and revoke third-party app permissions
• Enable two-factor authentication for added security
• Control cookie preferences through our Cookie Banner

Legal Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Restrict or object to certain processing of your data
• Withdraw consent for processing based on consent
• Lodge a complaint with a data protection authority

We take the security of your personal information seriously:

Security Measures

• Encryption:

  We use industry-standard encryption to protect data in transit and at rest

• Access Controls:

  Only authorized employees can access personal information, and only for specific purposes

• Secure Infrastructure:

  Our systems are hosted in secure data centers with physical and electronic safeguards

• Regular Audits:

  We conduct security assessments and vulnerability testing to identify potential risks

• Incident Response:

  We have procedures in place to respond to potential security incidents promptly

Data Retention

How long we keep your information:

• We retain your information as long as your account is active or as needed to provide services
• We keep certain information even after you delete your account to comply with legal obligations
• We maintain records of transactions as required by tax and financial regulations
• We may retain anonymized or aggregated data for analytics purposes
• We periodically review and delete data that is no longer necessary

International Data Transfers

How we handle global data movement:

• Your information may be transferred to and processed in countries outside your residence
• We ensure appropriate safeguards are in place when transferring data internationally
• We use standard contractual clauses approved by regulatory authorities
• We comply with cross-border data transfer regulations like GDPR and Privacy Shield
• We assess the data protection standards of countries where data is processed

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies:

  Required for basic platform functionality, like keeping you logged in and securing your session

• Preference Cookies:

  Remember your settings and preferences to enhance your experience

• Analytics Cookies:

  Help us understand how users interact with our platform to improve our services

• Marketing Cookies:

  Enable us to deliver more relevant advertisements (only if you've consented)

• Third-Party Cookies:

  Set by other services we use, such as analytics or social media platforms

Other Tracking Technologies

Beyond cookies, we may use:

• Web beacons to understand email engagement
• Local storage to improve performance and reliability
• Tracking pixels to measure advertising effectiveness
• Device fingerprinting for fraud prevention and security
• Session replay tools to identify usability issues

Your Cookie Choices

You have control over cookies:

• Adjust your cookie preferences through our Cookie Banner
• Disable cookies through your browser settings
• Use private browsing mode to prevent cookie storage
• Install browser plugins that block tracking technologies
• Use the "Do Not Track" setting in your browser (where supported)

For more detailed information about the specific cookies we use, please visit our Cookie Policy.

Our platform is not intended for children under 13:

Age Restrictions

• Home Renovation Pro is designed for adults, not children under 13 years of age
• We do not knowingly collect personal information from children under 13
• Users must be at least 18 years old to create an account and use our services
• Parents and guardians should supervise children's online activities
• We encourage families to discuss online privacy together

If We Collect Information from Children

If we discover we have collected information from a child under 13:

• We will promptly delete the information from our records
• We will terminate the child's account immediately
• We will take reasonable measures to ensure the information is removed from our systems
• We may notify parents or guardians about the information collected
• We will review our detection systems to prevent future occurrences

Parental Guidance

Advice for parents and guardians:

• Monitor your children's online activities and the websites they visit
• Use parental control tools available through your internet service provider
• Install filtering software to limit access to certain websites
• Teach children about safe online behavior and privacy protection
• Encourage children to seek permission before sharing personal information online

Our Privacy Policy may be updated periodically:

How We Make Changes

• Regular Reviews:

  We periodically review and update our Privacy Policy to reflect changes in our practices

• Change Notifications:

  We'll notify you of significant changes through email or in-app notifications

• Update Date:

  The "Last Updated" date at the top of the policy indicates when it was last revised

• Policy Archives:

  Previous versions of our Privacy Policy are archived and remain accessible

• Change Summary:

  We provide a summary of significant changes when we update the policy

What May Change

Policy updates may address:

• New features or services that involve different data collection or processing
• Changes in how we use or share your information
• New legal requirements or industry standards
• Organizational changes such as mergers or acquisitions
• Improvements to our security measures or data practices
• Clarifications or improvements to policy language and explanations

Your Options When We Update

When our Privacy Policy changes:

• Review the updated policy to understand what has changed
• Contact us with questions about the changes
• Adjust your privacy settings if needed
• Continue using our services (which indicates acceptance of the updated policy)
• Close your account if you don't agree with the changes

If you have questions or concerns about our Privacy Policy or data practices:

Privacy Team Contact

• Email:

  Send privacy inquiries to privacy@drhomefixer.com

• Privacy Form:

  Submit questions through our Privacy Contact Form

• Mail:

  Send written correspondence to:
  Dr. HomeFixer
  Attn: Privacy Officer
  6 Liberty Sq.
  Boston, MA 02109

Data Protection Officer

For EU/UK data protection inquiries:

• Our Data Protection Officer can be contacted at dpo@drhomefixer.com
• The DPO oversees compliance with data protection laws
• Contact the DPO for concerns about how we process EU/UK personal data
• The DPO can advise on your rights under applicable data protection laws
• The DPO works with regulatory authorities on compliance matters

What to Include

To help us address your privacy inquiry efficiently:

• Your full name and email address associated with your account
• A detailed description of your privacy concern or question
• The specific section of the Privacy Policy relevant to your inquiry
• Any actions you've already taken regarding your concern
• Your country of residence (for compliance with local regulations)
• Your preferred method for us to respond to you