User Agreements

User agreements establish the legal relationship between you and Home Renovation Pro. This guide explains:

• The different types of user agreements on our platform
• How to review and accept agreements
• Managing your consents and preferences
• How agreement updates are handled
• Important terms you should understand

Understanding these agreements helps protect your rights and ensures you know what to expect when using our platform.

Home Renovation Pro uses several different agreements to govern platform use:

Terms of Service

• Purpose:

  The main agreement governing your use of the platform

• Contents:

  Rules for platform use, user responsibilities, ownership of content, dispute resolution

• When Presented:

  During account creation and after major updates

• Acceptance Required:

  Yes, to use the platform

Privacy Policy

• Purpose:

  Explains how we collect, use, and protect your personal information

• Contents:

  Data collection practices, information sharing, user rights, security measures

• When Presented:

  During account creation and after updates

• Acceptance Required:

  Yes, to use the platform

Project Agreement

• Purpose:

  Governs individual renovation projects created on the platform

• Contents:

  Project roles, responsibilities, ownership of project data, deliverables

• When Presented:

  When creating or joining a project

• Acceptance Required:

  Yes, to participate in projects

Contractor Terms

For professional users offering services:

• Purpose:

  Additional terms for service providers using the platform

• Contents:

  Service standards, payment terms, platform fees, dispute resolution

• When Presented:

  When registering as a contractor

• Acceptance Required:

  Yes, for contractor accounts only

Optional Consent Agreements

These agreements are optional but enable additional features:

• Marketing communications consent
• Cookie preferences
• Data sharing for platform improvement
• Location services consent
• Push notification permissions

You can access the agreements you've accepted at any time:

Finding Current Agreements

1. Access Account Settings:

   Click on your profile icon in the top-right corner and select "Account Settings"

2. Navigate to Legal Section:

   Select the "Legal & Agreements" tab from the left sidebar

3. View Agreements:

   All agreements you've accepted will be listed with the acceptance date

4. Open Full Text:

   Click on any agreement name to view the complete text

Agreement History

View past versions of agreements:

• From the "Legal & Agreements" tab, click "View History" next to any agreement
• Select a previous version from the dropdown menu to view past terms
• Compare versions to see what has changed between updates
• Download or print any version for your records

Project-Specific Agreements

For agreements related to specific projects:

• Navigate to the project dashboard
• Select the "Documents" tab
• Look for the "Agreements" section
• View and download project-specific agreements

Guidelines for reviewing and accepting user agreements:

Initial Account Setup

1. Registration Process:

   Core agreements are presented during account creation

2. Review Period:

   Take time to read through each agreement before accepting

3. Accept or Decline:

   Check the box to accept each agreement or cancel registration if you disagree

4. Confirmation:

   Receive email confirmation of accepted agreements

Agreement Updates

How to handle agreement updates:

• Receive notification when agreements are updated (email and in-app)
• Review highlighted changes between old and new versions
• Accept new terms to continue using the platform
• Set a reminder to review before the acceptance deadline
• Contact support if you have questions about changes

Optional Consent Management

Handling optional agreements:

• Preference Center:

  Access your consent settings in "Privacy Preferences" under Account Settings

• Granular Control:

  Toggle individual consents on or off based on your preferences

• Feature Impact:

  View which features are affected by each consent decision

• Update Anytime:

  Change your optional consents at any time

Best Practices for Review

Tips for effectively reviewing agreements:

• Focus on sections titled "Your Rights" and "Our Responsibilities"
• Pay special attention to how your data will be used and shared
• Note any arbitration clauses that may affect dispute resolution
• Understand cancellation policies and data retention after account closure
• Look for auto-renewal terms in subscription agreements
• Check for any limitations of liability or warranty disclaimers

How to control your optional consents and privacy preferences:

Accessing Consent Settings

1. Navigate to Privacy Preferences:

   From Account Settings, select "Privacy & Consents"

2. View Current Settings:

   See all your current consent choices in one dashboard

3. Make Changes:

   Toggle switches to update preferences

4. Save Settings:

   Confirm changes to apply new preferences

Marketing Communications

Control what promotional content you receive:

• Email Marketing:

  Toggle email newsletters, promotions, and announcements

• SMS Notifications:

  Control text message marketing

• Partner Offers:

  Manage third-party promotional communications

• Frequency Settings:

  Set how often you receive marketing (daily, weekly, monthly)

• Content Preferences:

  Select topics of interest for more relevant content

Data Usage Consents

Control how your data is used:

• Analytics Sharing:

  Allow or restrict usage pattern analysis

• Feature Improvement:

  Consent to using your data for platform enhancements

• AI Training:

  Allow your anonymized data to improve AI recommendations

• Third-Party Integration:

  Control data sharing with integrated services

Cookie Preferences

Manage website cookies:

• Cookie Categories:

  Toggle different cookie types (necessary, functional, analytical, advertising)

• Third-Party Cookies:

  Control cookies from external services and partners

• Cookie Lifespan:

  Set how long cookies persist on your device

• Clear Cookies:

  Option to remove all stored cookies immediately

How platform agreement updates work and what to expect:

Update Process

• Notification Period:

  Receive notice at least 30 days before major changes take effect

• Change Summary:

  Get a clear summary of what's changing and why

• Version Comparison:

  Access side-by-side comparisons of old and new terms

• Acceptance Window:

  Review and accept updates before the effective date

• Continuity Plan:

  Understand what happens if you decline the updates

Types of Updates

Different categories of agreement changes:

• Minor Updates:

  Clarifications, formatting changes, or error corrections that don't affect your rights

• Feature Changes:

  Updates related to new or modified platform capabilities

• Legal Compliance:

  Changes to meet new laws or regulations

• Policy Revisions:

  Substantial changes to how we operate or use your data

• Pricing Updates:

  Changes to subscription costs or fee structures

If You Decline Updates

What happens if you don't accept new terms:

• For minor updates: Platform access continues with notifications
• For feature changes: Lose access to specific new features only
• For legal compliance: Limited platform access may be provided
• For policy revisions: Account access may be restricted until resolved
• For pricing updates: Continue current plan until renewal date

Your Rights During Updates

Options available when terms change:

• Request clarification from customer support about specific changes
• Download data before deciding whether to accept or decline
• Cancel subscription without penalty if major terms change
• Submit feedback on proposed changes during review period
• Request temporary extension if you need more time to review

Important legal concepts in user agreements explained in plain language:

Common Legal Terms

• Indemnification:

  Your responsibility to cover costs if your actions result in legal claims against the platform

• Limitation of Liability:

  Caps on the amount the company can be held responsible for in damages

• Arbitration Clause:

  Agreement to resolve disputes outside of court through a third-party arbitrator

• Intellectual Property Rights:

  Who owns the content you create, upload, or share on the platform

• Force Majeure:

  Circumstances beyond control (natural disasters, etc.) that may affect service delivery

• Governing Law:

  Which state/country's laws apply to interpret the agreement

Privacy-Related Terms

Understanding data privacy concepts:

• Data Controller:

  Entity that determines how and why personal data is processed

• Data Processor:

  Entity that processes data on behalf of the data controller

• Legitimate Interest:

  Legal basis for processing data when necessary for business operations

• Data Subject Rights:

  Your rights to access, correct, delete, or transfer your personal data

• Cookies and Tracking Technologies:

  Methods used to collect information about your browsing behavior

• Data Retention Period:

  How long your information is kept after account closure or project completion

Platform-Specific Terms

Terms unique to renovation platforms:

• Project License:

  Rights granted to share and display your renovation projects

• Contractor Verification:

  Process and standards for validating professional credentials

• Platform Fees:

  Charges for connecting homeowners with contractors or services

• Dispute Resolution Process:

  How disagreements between users are handled

• Rating System Integrity:

  Rules governing review authenticity and management

• Project Abandonment:

  What happens if a project is left inactive for extended periods

Special considerations for business and contractor accounts:

Business Account Types

• Contractor Account:

  For individual professionals offering renovation services

• Company Account:

  For renovation businesses with multiple employees

• Supplier Account:

  For material and product suppliers

• Designer Account:

  For interior designers and architects

• Enterprise Account:

  For large organizations managing multiple projects

Additional Agreement Requirements

Business accounts must agree to these additional terms:

• Service Level Agreement (SLA):

  Minimum response times and service standards

• Commission Structure:

  Platform fees for projects secured through the marketplace

• Insurance Requirements:

  Minimum liability and professional insurance coverage

• Credential Verification:

  Process for validating licenses and certifications

• Quality Standards:

  Workmanship expectations and resolution process for quality issues

• Payment Processing Terms:

  Rules for handling client payments through the platform

Authorized Representatives

Managing business account authorization:

• Only authorized representatives can accept agreements on behalf of a business
• Business accounts must designate primary and secondary administrators
• Administrator changes require verification of authority
• User-level permissions determine who can view and manage agreements
• Electronic signature verification for binding business commitments

Business-Specific Compliance

Additional compliance requirements:

• Tax ID and business registration verification
• Industry-specific regulatory compliance documentation
• Annual agreement renewal and credential re-verification
• Specialized data handling requirements for business information
• Additional terms for businesses in regulated industries

Solutions for common issues with user agreements:

Access Problems

• Cannot Find Agreements:

  If you can't locate your agreements in the Account Settings:
  - Ensure you're logged in with the correct account
  - Check under "Legal & Agreements" in Account Settings
  - Try searching by agreement type
  - Contact support if agreements are missing

• Version History Unavailable:

  If you can't access previous versions:
  - Check if your account type includes version history
  - Verify you've accepted multiple versions previously
  - Clear browser cache and retry
  - Request versions directly from customer support

• Download Errors:

  If you can't download agreement copies:
  - Try a different browser
  - Check if pop-up blockers are preventing downloads
  - Request PDF copies via email from support

Acceptance Issues

Problems with agreement acceptance:

• Cannot Accept Agreement:

  If the acceptance button doesn't work:
  - Scroll to the bottom of the agreement (required in some cases)
  - Ensure all required checkboxes are marked
  - Clear browser cache and cookies
  - Try a different browser or device

• Acceptance Not Recorded:

  If the system doesn't recognize your acceptance:
  - Check for confirmation emails
  - Look for acceptance timestamps in account settings
  - Try accepting again
  - Contact support with the time/date of your attempt

• Repeated Agreement Prompts:

  If you keep getting prompts to accept already-accepted agreements:
  - Verify you've completed all steps in the acceptance process
  - Check if multiple agreements need acceptance
  - Clear browser cache and cookies
  - Contact support if the issue persists

Consent Management Problems

Issues with optional consents:

• Settings Not Saving:

  If consent changes don't save:
  - Ensure you click the final "Save Changes" button
  - Check for error messages during the save process
  - Try changing one setting at a time
  - Contact support if changes still don't save

• Marketing Continues Despite Opt-Out:

  If you still receive unwanted communications:
  - Allow 48-72 hours for opt-out processing
  - Check if you've opted out of all relevant categories
  - Verify the correct email address is set for preferences
  - Use the unsubscribe link in the specific communication
  - Report to support if communications continue

• Features Unavailable Despite Consent:

  If you've enabled consent but features don't work:
  - Verify all related consents are enabled
  - Check if device-level permissions are also required
  - Restart the app or refresh the browser
  - Contact support with specific feature details